1. About Us

Fone4u is a UK-based retailer operating under New Gen Scot LTD.
We provide brand new sealed mobile phones, genuine tech accessories, and professional repair services for phones, laptops, and computers.

We trade both online and from our physical location:
1570 Great Western Road, Glasgow, G13 1HQ.

2. Product Information

• All products shown are subject to availability.
• We make every effort to ensure descriptions, images, and specifications are accurate. Minor variations may occur.
• All mobile phones are brand new, factory-sealed UK stock, unless clearly stated otherwise.
• We reserve the right to withdraw or update products without notice.

3. Pricing & Payment

• All prices are in GBP (£) and include VAT where applicable.
• In case of pricing errors, we may cancel the order before dispatch.
• Payment is required in full at checkout.
• We accept major debit and credit cards, plus other secure payment methods offered at checkout.

4. Orders & Delivery

• Orders are confirmed by email once placed.
• Delivery times provided are estimates only and may vary.
• We are not responsible for courier delays outside our control.
• Customers are responsible for accurate delivery details.
• Failed deliveries due to incorrect information may result in extra charges.

5. Repairs & Services

• Customers must back up data before repairs. Fone4u is not responsible for data loss.
• Repairs are carried out with high-quality compatible parts unless otherwise agreed.
• Timescales depend on the nature of the fault.
• Certain repairs may include a limited warranty, confirmed at booking.

6. User Accounts & Registration

• If you create an account, you are responsible for maintaining the confidentiality of your login details.
• You are responsible for all activity carried out through your account.
• We reserve the right to suspend or terminate accounts that breach these terms or misuse the site.

7. Prohibited Uses

You must not use our website to:

• Commit fraud or submit false orders
• Distribute malware, spam, or harmful code
• Attempt to hack or disrupt the website
• Infringe intellectual property rights
  Breaching these rules may result in account termination or legal action.

8. Website Use & Intellectual Property

• All content on website (text, graphics, logos, images, designs, software) is owned by Fone4u or our licensors.
• You may not copy, reproduce, or use any content for commercial purposes without written permission.
• The website may include links to third-party sites; we are not responsible for their content or policies.

9. Limitation of Liability

We are not responsible for:

• Losses caused by misuse or improper handling of products
• Delays caused by couriers or third parties
• Indirect, special, or consequential damages
• Our liability will not exceed the total amount paid for the order.

10. Data Protection & Privacy

Your privacy is important to us. We collect and process personal data in accordance with UK data protection laws.

See our Privacy Policy for full details.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will always be posted here with a revised “Last Updated” date.

12. Force Majeure

We are not liable for failure or delay in performance caused by events outside our reasonable control, including natural disasters, strikes, epidemics, or governmental restrictions.

13. Severability

If any clause in these Terms is found invalid or unenforceable, the rest of the Terms remain in full force and effect.

14. Governing Law & Disputes

• These Terms are governed by the laws of England and Wales.
• Any disputes will be resolved in the UK courts.
• Before pursuing legal action, we encourage contacting us directly to attempt a resolution.

15. Notices & Contact

Official communications will be sent to you via email or postal address you provide.
Customers should send notices to:

📧 Email: marketing@fone4u.co.uk
🏢 Address: 1570 Great Western Road, Glasgow, G13 1HQ